Privacy Policy

1. Introduction

At DigitalCraft Rewards ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and reward platform.

By accessing or using our services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name and username
• Email address
• Mobile phone number
• UPI ID for withdrawals
• IP address and device information
• Account password (encrypted)

Information Collected Automatically

• Log data (pages visited, time spent, click activity)
• Device information (browser type, operating system)
• Referral source and download tracking
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account
• To process and track offer completions and reward credits
• To process withdrawal requests to your UPI ID
• To communicate with you about your account, rewards, and updates
• To verify your identity and prevent fraudulent activity
• To improve our platform and user experience
• To comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Partner Apps: We may share limited information (such as referral code usage) with partner apps for verification purposes only.
• Service Providers: We may use third-party services for payment processing, data analysis, and customer support.
• Legal Requirements: We may disclose your information if required by law or to protect our rights.
• Business Transfers: In the event of a merger or acquisition, your information may be transferred.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure SSL/TLS encryption for data transmission
• Password hashing for account credentials
• Regular security assessments and updates
• Limited access to personal information by our staff

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us:

• Remember your login session
• Track referral code usage and offer completions
• Analyze website traffic and user behavior
• Improve our services based on usage patterns

You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our platform.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Even after account closure, we may retain certain information for:

• Legal compliance and regulatory requirements
• Fraud prevention and detection
• Resolution of disputes
• Enforcement of our Terms & Conditions

You may request deletion of your account and associated data by contacting us at hello@digitalcraftrewards.com.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to certain processing activities

To exercise any of these rights, please contact us at hello@digitalcraftrewards.com.

9. Third-Party Links

Our platform may contain links to third-party websites, including app download links and partner offers. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Your continued use of our platform after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: hello@digitalcraftrewards.com
• Website: https://digitalcraftsurat.com
• Support Hours: Monday to Saturday, 10 AM to 7 PM

13. Grievance Officer

In compliance with applicable laws, we have appointed a Grievance Officer to address any concerns or complaints regarding data handling:

• Grievance Officer: Data Protection Officer
• Email: hello@digitalcraftrewards.com
• Response Time: Within 7 business days